MacRevival - Terms of Service

Backup & Data Responsibility

Preserving your data is extremely important—but only you can guarantee it. When we service your device, data loss is always a possibility. This includes installed applications, registration keys, photos, passwords, files, and any other stored content. Hardware failures can also occur without warning.

We are not responsible for any loss of data or loss of functionality for any reason. Please make your own backup before we begin work. If you’d like help backing up your data, we are happy to provide this service upon request.

Services Provided

We provide repair, upgrade, configuration, evaluation, and related technical services for computers, phones, tablets, and electronic devices. We will assess your device, provide an estimate, and perform work only with your approval.

Diagnosis & Estimates

We charge a $70 pre-payment, which covers the first half hour of diagnostic time or repair work. If additional time is needed, we will notify you before continuing.

Estimates are based on the information available at the time and represent our best educated guess. If additional issues surface during service, we will contact you for approval before proceeding.

Service Fees & Payment

Our standard service minimums and payment terms are listed below:

• House calls: 1-hour minimum ($140)
• In-shop service: ½-hour minimum ($70)
• Phone consultations: ¼-hour minimum ($35)

Additional payment terms:

• Deposits may be required for certain jobs and may be up to the full estimated cost.
• Payment is due in full before equipment is released.
• Returned checks incur a $50 fee.
• Invoices unpaid after 30 days accrue 4.0% interest per month.

Warranty & Liability for Work Performed

We stand behind our work.

Labor Warranty

• Most repairs carry a 30-day labor warranty.
• There is no warranty for virus, malware, adware, or spyware removal.
• There is no warranty for devices that show signs of internal liquid exposure.

  If we discover evidence of liquid exposure during service, we will stop work and contact you before continuing.

Product Warranties

• Refurbished products: 1-year MacRevival warranty unless otherwise noted.
• Used products: Sold “AS IS” unless otherwise noted.
• New / manufacturer-refurbished products: Covered by the manufacturer’s warranty.
• Used parts: 30-day MacRevival warranty unless otherwise noted.

Labor to remove or reinstall parts for manufacturer warranty work is billable.

Data Retention

Upon request or as deemed necessary by our technicians, we may temporarily store a backup on a shop-owned device before completing certain types of work. Temporary backups are securely erased after two weeks to free space for other jobs.

We are not responsible for any lost or corrupted data.

Recycling Services

Upon request, we can responsibly recycle unwanted or broken devices. We securely erase data before recycling whenever possible. If a storage device cannot be wiped due to hardware failure, we will destroy it to protect your privacy.

Loaner Devices

Loaner devices may be available while your equipment is being repaired. Loaners may carry rental fees and additional terms that you must accept when renting the device.

Device Abandonment

Please do not abandon your device. Devices left unclaimed for more than 30 days after we notify you that service is complete may be considered abandoned and may become shop property. We make reasonable attempts to contact you, but we are not responsible for inaccurate contact information.

Confidentiality & Privacy

Any personal information stored on or viewed from your device during service is treated as confidential unless disclosure is required by law. We collect only the information necessary to process your request and provide service. We do not sell or share your personal information with third parties for their marketing purposes.

See our full privacy policy at macrevival.com/privacy-policy.

SMS / Text Messaging (10DLC Compliant)

We use SMS/text messaging via our point-of-sale system to communicate appointment reminders, repair updates, missed-call follow-ups, and, with your consent, occasional promotional offers.

By providing your mobile number and opting in, you consent to receive:

• Appointment reminders
• Repair status updates (diagnostic complete, parts ordered, repair complete)
• Missed-call follow-ups
• Review requests
• Promotional messages only if you explicitly opt in

Message and data rates may apply. You may opt out at any time by replying STOP. We do not share your phone number with third parties for their own marketing purposes.

Software Licensing

You are responsible for maintaining valid licenses for all software installed on your device. Any third-party software we recommend or install remains subject to its own license agreement, and you agree to abide by those terms.

Limitation of Liability

To the fullest extent permitted by law, MacRevival’s total liability for any claim related to our services is limited to the amount you paid for the specific service that gave rise to the claim.

We are not liable for indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of data, loss of revenue, or loss of use of your device. Some jurisdictions do not allow the exclusion of certain damages; where such restrictions apply, the liability limitation will be enforced to the maximum extent permitted by law.

Governing Law

These Terms are governed by the laws of the State of Maine, without regard to its conflict-of-law principles.

Dispute Resolution

Any dispute arising out of or relating to these Terms or MacRevival’s services will be resolved under applicable Maine laws and regulations.

Modifications to These Terms

We may update these Terms occasionally. When we do, the updated Terms will be posted at macrevival.com/tos and will apply to future services. Updated Terms will not apply retroactively to services already performed.

Entire Agreement

These Terms, together with any written estimate, invoice, or supplemental policy (including our Privacy Policy), constitute the complete agreement between you and MacRevival regarding service. This clause does not invalidate posted policies or written agreements provided at the time of service.

Contact Us

MacRevival
14 State Street
Ellsworth, ME 04605

Email: ellsworth@macrevival.com
Phone: 207-669-6446