MacRevival - Privacy Policy

Scope

This Privacy Policy describes how MacRevival ("we," "us," or "our") collects, uses, and shares personal information when you use our services, including our website, in-store services, communications, and SMS/text messaging. By using our services, you consent to the practices described below.

Information We Collect

We may collect information in the following categories:

• Personal Information: Name, mailing address, phone number, email, and payment information (processed securely by our payment provider).
• Device Information: Make, model, serial/IMEI number, passwords, and security codes for diagnostic purposes.
• Repair Information: Details of services requested, parts used, and repair costs.
• Communication Information: Records of emails, phone calls, and SMS/text messages.
• Website Usage Information: IP address, browser type, operating system, pages visited, time spent, and other general browsing activity.

How We Use Your Information

We use the information we collect to:

• Provide and improve repair services, including diagnosing problems and completing requested repairs.
• Communicate with you about your repairs, appointments, and inquiries.
• Analyze trends, improve our services, and develop new offerings.
• Send promotional offers, if you have consented.
• Comply with legal obligations, such as court orders or subpoenas.
• Protect our rights and prevent fraud or misuse of our services.

Sharing Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party providers who assist with repairs, payments, shipping, or IT support.
• SMS/Text Messaging Providers: Your mobile number may be shared with our POS provider to manage SMS communications (see SMS section).
• Legal Authorities: If required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

Sharing for marketing purposes requires your explicit consent.

SMS / Text Messaging

We use SMS/text messaging via our POS system to communicate about appointments, repair updates, missed calls, or review requests.

• Consent: You must opt in to receive SMS messages. Consent may be verbal, written, or electronic.
• Opt-Out: Reply “STOP” to any message to opt out of all SMS communications.
• Message Frequency: Primarily messages about appointments and repair status; promotional messages only if explicitly opted in.
• Permitted Message Types: Appointment reminders, repair updates, missed call follow-ups, review requests.
• Message & Data Rates: Standard rates may apply from your carrier.
• Compliance: We follow all applicable 10DLC regulations.
• No Third-Party Sharing: Your phone number will not be shared with third parties for marketing.

Cookies and Other Tracking Technologies

We use cookies to improve your experience, remember preferences, track website activity, and personalize content. You can disable cookies in your browser, though this may limit functionality.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described above, or as required or permitted by law.

Your Rights

You have the right to:

• Access personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of marketing communications at any time.

To exercise these rights, contact us using the information below.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under this age. Parents or guardians who believe their child has provided information should contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the “Last Updated” date. Your continued use of our services constitutes acceptance of the updated policy.

Contact Us

MacRevival
14 State Street
Ellsworth, ME 04605
Email ellsworth@macrevival.com
Phone 207-669-6446